Welcome to PALMAÏA – THE HOUSE OF AÏA. Your personal data and privacy are important to us, which is why we guarantee its protection and the exercise of your rights in accordance with existing legislation.
This Privacy Notice sets out how your information will be treated by PALMAÏA – THE HOUSE OF AÏA, as well as the purpose for which it was collected, in accordance with the Federal Law on Protection of Personal Data Held by Private Parties (the “Law”).
I. Responsible for the protection of your personal data.
TRAVEL TEN, S.A. DE C.V., with address at Calle Retorno del Rey, Manzana 53, Lote 37-1, Zona Hotelera Cancún, México, Postal Code 77500, hereinafter “PALMAÏA – THE HOUSE OF AÏA,” is responsible for the processing of your personal data in accordance with this Privacy Notice. Additionally, it is duly safeguarded in accordance with the administrative, technical, and physical security measures established by the Law to protect it from possible damage, loss, alteration, or unauthorized access.
II. Personal data subjected to processing.
For the purposes referred to in this Privacy Notice, we need to obtain the following information:
- Full name
- Address
- Phone number
- Email address
- Place and date of birth
- Nationality and passport information
- Permanent residence card and visa
- Credit or debit card data or other payment information
- Marital status
- Gender
- Federal taxpayer registry
III. Sensitive data.
PALMAÏA – THE HOUSE OF AÏA will collect and process the following sensitive data, which are necessary to offer a better service, applying security measures to protect them:
- Origin
- Present and/or future health status
IV. Purpose of the processing of personal data.
Primary purposes. The personal data referred to in this Privacy Notice will have the following primary purposes:
- Provide lodging services, including food, restaurant, banquets, tourism services, commercial services, event organization, or services provided by third parties with whom we have commercial relationships.
- Fulfill the obligations derived from the contractual relationship with you.
- Provide personalized services according to your requests and/or specific needs.
- Verify and validate your identity.
- Comply with legal requirements and applicable legislation.
- Send notifications, confirmations, cancellations, and information related to the contracted services or products.
- Manage billing and collection of the provided services and products.
- Ensure your safety and that of your companions.
- Inform about new services, products, or events related to the contracted services and products.
- Conduct internal analysis of the services.
- Fulfill the obligations we have contracted with you, based on a civil contract such as lodging.
Secondary purposes. With your consent, PALMAÏA – THE HOUSE OF AÏA may process your personal data to fulfill the following secondary purposes:
- Send offers, promotions, and advertising of our services and products.
- Maintain contact to invite you to events and activities organized by PALMAÏA – THE HOUSE OF AÏA.
- Conduct surveys of our services and products.
You may express at any time your refusal to the processing of your personal data regarding the secondary purposes by sending an email to
[email protected], in accordance with the following section.
V. Refusal to the processing of personal data.
You may express at any time your refusal to the processing of your personal data regarding the secondary purposes by sending an email to
[email protected], to which you may express your refusal for the processing of your personal data for purposes that are not necessary or that did not give rise to the legal relationship.
You have 5 (five) business days to express your refusal for the processing of your personal data regarding purposes that are not necessary or that did not give rise to the contractual relationship.
However, your rights to revoke consent or oppose the processing of your personal data at any time remain reserved, in case you do not express your refusal for the processing of your personal data before the delivery or use of such data.
VI. Transfer of personal data.
Unless the Law establishes otherwise, PALMAÏA – THE HOUSE OF AÏA does not transfer your personal data.
VII. Means to exercise ARCO rights and/or revoke consent for the processing of personal data.
It is important to inform you that you have the right to Access, Rectify, Cancel your personal data, and Oppose the processing of these, or to revoke the consent you have given us for this purpose.
To do this, it is necessary to send the request to the email
[email protected] of the department called Personal Data. This request must contain:
- The name of the owner, email address, and home address or other means to communicate the response to your request.
- The documents that prove the identity or, where appropriate, the legal representation of the owner.
- A clear and precise description of the personal data regarding which you seek to exercise any ARCO rights and/or regarding which you wish to revoke your consent for processing.
- Any other element or document that facilitates the location of personal data.
- In the case of requests for rectification of personal data, the owner must indicate the modifications to be made and provide the documentation that supports their request.
PALMAÏA – THE HOUSE OF AÏA will inform you via email, within a maximum of 20 (twenty) days from the date the request is received, of the determination adopted, so that, if appropriate, it can be made effective within the next 15 (fifteen) days from the date the response is communicated.
In the case of requests for access to personal data, delivery will proceed upon verification of the identity of the requester or legal representative, as appropriate, which will be sent by electronic means.
The aforementioned deadlines may be extended once for an equal period, provided that the circumstances of the case justify it.
VIII. Limitation of use and disclosure of personal data
To limit the use or disclosure of your personal data, please send an email to
[email protected] addressed to the Personal Data Department, indicating the limitation on the use or disclosure of your data desired, following the requirements and guidelines established in the previous section.
PALMAÏA – THE HOUSE OF AÏA, through this means, will guide you so that you can express your refusal to continue receiving communications or promotions from PALMAÏA – THE HOUSE OF AÏA, and efficiently address and resolve your request to limit the use or disclosure of your personal data.
IX. Identification of cookies.
The PALMAÏA – THE HOUSE OF AÏA website uses “cookies” as a technology that allows storing small encrypted texts on the computer or device of the user who has accessed.
At PALMAÏA – THE HOUSE OF AÏA, we use “cookies” for the following cases:
- To ensure the possibility of making reservations through our website.
- To manage your use of our website.
- For statistical purposes without storing individualized information.
- To identify you if you have responded to a campaign and offer you the indicated offers in it.
- If you are a recurring visitor, to save the searches you have made to make navigation easier, or other aspects aimed at the same purpose.
Third-party cookies for advertising. We use third-party advertising technology to present ads on our website or on related third-party websites. The information is completely dissociated, and no personal data about you can be obtained based on this method.
Additionally, we inform you that except for session identifiers for making reservations, all other information is dissociated, not collected, and combined by PALMAÏA – THE HOUSE OF AÏA in a central system, being information purely localized on your computer.
PALMAÏA – THE HOUSE OF AÏA does not use cookies to obtain more information than you have voluntarily authorized.
Having informed the above, you may, through your browser, accept or reject cookies that you receive when connecting to a particular website, authorize or reject them, for which, depending on the browser you have, you can configure it to establish the options you decide to perform on your device.
Information about IP, browser, and other connection-related data.
PALMAÏA – THE HOUSE OF AÏA informs you that it will record information about connections made through the web or by email to manage issues and incidents, improve our web performance, and for security purposes.
X. Changes to the privacy notice
This Privacy Notice may be modified at any time to comply with legislative updates, jurisprudential changes, internal policies, new requirements for the provision of services by PALMAÏA – THE HOUSE OF AÏA, or any other reason. In such case, the modifications will be available on our website
RESERVATIONS
